Customer Service

Zara Collection Delivery and Returns

We hope you love shopping with Zara Collection. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders you place with Zara Collection late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

 

Shipping and Delivery
Countries STANDARD
2—5 day shipping **

NEXT

DAY DELIVERY

United Kingdom £5 £11 plus +£5 per additional item
Europe CONTACT US CONTACT US
USA CONTACT US CONTACT US
Rest Of The World CONTACT US CONTACT US

**after processing if ordered by 12:00PM noon GMT

Returns and Replacements

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 14 days of receipt of merchandise.

Returning Merchandise by Mail

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Zara Collection to process your return.

Return Address:

Zara Collection

113-115 Bradford St

Keighley

BD21 3ED

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